Terms of Service
These Terms of Service (“Terms”) explain how you may use the website and services of Aptelior, and the conditions that apply when making a purchase from us. By visiting our site or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services. These Terms apply to all customers globally and do not affect your statutory consumer rights.
2) Using Our Site
- You must not use this website for unlawful, misleading, or harmful purposes, or to solicit others to engage in unlawful acts.
- You must not violate intellectual property rights, upload malware, harass other users, or interfere with the site’s operation or security.
- We reserve the right to suspend or terminate access if these Terms are breached.
3) Your Account
- If you create an account, you are responsible for maintaining its confidentiality and for all activity that occurs under it.
- Please notify us immediately if you suspect unauthorised access or misuse of your account.
4) Orders & Contract Formation
- Placing an order constitutes an offer to purchase. We will send an order confirmation email, but a contract is formed only once we send a dispatch confirmation and hand your goods to the carrier.
- We may decline or cancel orders for reasons such as stock unavailability, payment authorisation failure, or pricing/description errors. If payment was collected, it will be refunded promptly.
- If an item becomes unavailable after purchase, we will inform you and offer a refund or suitable alternative.
5) Prices, Currency & Taxes
- All prices are displayed in your local currency (e.g., GBP, EUR, USD) and include VAT, sales tax, or equivalent local taxes where applicable.
- Prices are subject to change, but confirmed orders are not affected.
- Our system automatically applies the correct tax rate based on your delivery address.
6) Payment
- We accept major debit/credit cards and digital wallets through secure payment providers (e.g., Shopify Payments / Stripe).
- By submitting payment information, you confirm that you are authorised to use that method and that the details provided are accurate.
7) Delivery
- Standard delivery typically takes 7–25 working days after dispatch, depending on destination.
- Orders are usually processed within 1–2 working days.
- Carriers may include Royal Mail, DPD, DHL, FedEx, CTT, or other local partners.
- Delivery estimates are for guidance and may vary due to customs, remote locations, or seasonal demand.
- See our Shipping Policy for full details.
8) Risk & Title
- Risk passes to you once the order is delivered to your address.
- Ownership (title) transfers once full payment has been received.
9) Cancellations, Returns & Refunds
- You have a 14-day right to cancel from the day after receiving your goods. You must return the items within 14 days of notifying us.
- Faulty or incorrect products are covered by your statutory consumer rights. You may request repair, replacement, or refund as appropriate.
- Refer to our Refund & Returns Policy for full details and procedures.
10) Product Information
- We make every effort to ensure accuracy, but colours, finishes and details may vary slightly due to lighting or display settings.
- Measurements are approximate unless stated otherwise.
11) Promotions & Discount Codes
- Promotions are subject to their stated conditions and product availability.
- Unless noted otherwise, discounts cannot be combined and apply only during the promotional period.
12) Intellectual Property
All content on this site — including text, images, graphics, videos, and layout — is owned by or licensed to Aptelior and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any material without prior written consent.
13) User Content & Reviews
By submitting reviews, photos, or other content, you grant Aptelior a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content across our channels.
You confirm that your content is lawful, original, and does not infringe on others’ rights.
14) Third-Party Tools & Links
Our website may include links to or integrations with third-party tools and services. We do not control these providers and are not responsible for their content, privacy practices, or security. Use of third-party services is at your own discretion and subject to their terms.
15) Liability
- Nothing in these Terms limits or excludes liability for death, personal injury, fraud, or any matter that cannot legally be limited.
- We are not responsible for losses unforeseeable at the time of purchase, or for business-related losses such as loss of profit, revenue, or goodwill.
- Your statutory consumer rights remain unaffected.
16) Events Beyond Our Control
We are not liable for delays or failures caused by circumstances beyond our reasonable control (such as strikes, carrier delays, natural events, or government restrictions). We will take all reasonable steps to minimise disruption and keep you informed.
17) Changes to These Terms
We may update these Terms to reflect changes in our services, policies, or legal requirements. Updates will appear on this page with a new “Last updated” date. Changes will not apply retrospectively to completed orders.
18) Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Depending on your country of residence, you may also bring legal proceedings in your local courts under applicable consumer protection laws.
19) Contact
For any questions about these Terms or your order, please contact us at support@aptelior.com.
