VAT & Invoicing

VAT & Invoicing — United Kingdom & European Union

This page explains how Aptelior applies VAT across the United Kingdom and the European Union, and how to obtain an invoice for your order. It is for general information only and does not constitute tax or accounting advice.

1) Prices & Currency

  • All prices on our website are displayed in the local currency for each market (e.g. GBP £ for the UK, EUR € for EU countries).
  • Unless stated otherwise, prices shown at checkout are VAT-inclusive at the applicable rate for the delivery country.
  • Our store automatically applies the correct rate based on your shipping address.

2) VAT Treatment by Region

🇬🇧 United Kingdom

  • Orders ≤ £135 (per consignment): UK VAT (20 %) is charged at checkout on goods and shipping (where applicable). Your receipt shows the VAT amount.
  • Orders > £135: these are normally subject to import VAT. We aim to ship on a DDP (Delivered Duty Paid) basis so that you are not asked to pay extra taxes or duties on delivery. In such cases VAT may not appear at checkout because it is settled as import VAT by us or our logistics partners.

🇪🇺 European Union (Portugal, Spain, Italy, Germany and others)

  • VAT is charged according to the destination country’s rate under EU One-Stop Shop (OSS) rules.
  • Prices at checkout already include the correct local VAT rate (e.g. Portugal 23 %, Spain 21 %, Italy 22 %, Germany 19 %).
  • Orders are shipped from our international partners on a DDP basis, so you should not be charged any additional duties or taxes on delivery.

Note: Value thresholds apply per shipment. Multiple items in one order may dispatch separately.

3) Business Customers & Invoices

  • If VAT was charged at checkout, we can issue a formal VAT invoice showing the net value, VAT rate and VAT amount.
  • If your order was shipped DDP with import VAT handled by us or our carrier, we can provide a commercial invoice / receipt for your records. Import VAT documents may be issued by the carrier.
  • EU businesses with a valid VAT number can include it in their billing details for invoice purposes. At present, Aptelior does not operate a VAT-exempt reverse-charge scheme.

4) How to Request an Invoice

Email support@aptelior.com with the subject “Invoice request” and include:

  • Your order number and order date
  • Billing name and address (as to appear on the invoice)
  • Company details and VAT registration number (if applicable)

We’ll email a PDF invoice within 3–5 working days. If VAT was charged at checkout, the invoice will show the VAT breakdown. For DDP orders where VAT was settled as import VAT, you’ll receive a commercial invoice and, where available, the carrier’s import VAT reference.

5) Returns & VAT Adjustments

  • For eligible returns or refunds, we refund the item price including any VAT charged.
  • If you cancel under the 14-day right of withdrawal (EU/UK law), we also refund the standard delivery cost you paid (excluding premium options). See our Refund & Returns Policy.
  • Partial returns: VAT is refunded proportionally to the returned item(s).

6) Questions & Support

If you need clarification about VAT treatment or invoicing for a specific order, please contact support@aptelior.com before or after purchase. Our team will be happy to assist and provide the appropriate documentation.

Last updated: 01 Oct 2025