VAT & Invoicing
How Aptelior handles VAT, import taxes and invoicing across the regions we serve.
This page explains how Aptelior handles VAT, import taxes, and invoicing across all regions where we deliver. Our goal is to keep everything transparent, simple, and compliant with local regulations. This information is for general guidance only and not intended as tax advice.
Prices & currency
- All prices are displayed in your local currency (e.g. GBP £, EUR €, USD $, or local equivalents).
- Unless stated otherwise, prices shown at checkout are inclusive of VAT or applicable local taxes for the destination country.
- Our system automatically applies the correct tax rate based on your shipping address.
VAT & tax treatment by region
- Orders ≤ £135 (per consignment): UK VAT (20%) is applied at checkout and shown on your receipt.
- Orders > £135: typically subject to import VAT. We aim to ship on a DDP (Delivered Duty Paid) basis so you won’t need to pay extra upon delivery.
- VAT is charged at the local rate of the delivery country, following EU OSS (One-Stop Shop) regulations.
- Prices already include VAT — for example: Portugal 23%, Spain 21%, Italy 22%, Germany 19%.
- Orders are shipped on a DDP basis, meaning no additional import duties or taxes are due on delivery.
- Orders are processed in USD $. Local sales tax may apply depending on your state.
- We aim to deliver most parcels Duty Paid so you experience a smooth, surprise-free delivery.
e.g. Canada, Australia, Mozambique
- Orders are shipped internationally with taxes and import duties applied according to your country’s regulations.
- Where available, we use DDP (Delivered Duty Paid) shipping to simplify customs and avoid additional charges at delivery.
- In regions where DDP is not yet supported, local customs authorities may request payment of import duties or taxes before delivery.
Note: value thresholds apply per shipment. Multiple items in one order may dispatch separately to speed up delivery.
Business customers & invoices
- If VAT or sales tax was applied, we can issue a formal invoice showing the breakdown and total amount.
- For DDP shipments where import VAT is paid by Aptelior or our logistics partners, we provide a commercial invoice for your records.
- Business customers may include tax registration numbers where applicable. Reverse-charge VAT schemes are not currently available.
How to request an invoice
Email support@aptelior.com with the subject “Invoice request” and include:
- Your order number and date
- Billing name and address (as to appear on the invoice)
- Company details and tax/VAT registration number (if applicable)
We’ll send your PDF invoice within 3–5 working days. The document will include a tax breakdown or import reference as applicable to your region.
Returns & VAT adjustments
- When a return is approved, we refund the item price including any VAT or sales tax charged.
- If you cancel within your legal withdrawal period (typically 14 days), we also refund the standard delivery cost you paid (excluding premium upgrades). See our Refund & Returns Policy.
- Partial returns: taxes are refunded proportionally to the items returned.
Questions & support
If you need help with taxes, invoicing or customs documents for your region, contact support@aptelior.com. Our team will provide the appropriate guidance for your country.
